CUSTOMER EXPERIENCE DRIVING ITSM? 

​MIKE BEALE - TEAM ULTRA

Improving the customer experience was rated as the top goal for delegates at SITS

DEVOPS: WHAT DOES IT MEAN FOR ME?

ROB ENGLAND AND JAMES GANDER

Claire Agutter hosts a hangout with special guests including the IT Skeptic.

SMART AUTOMATION - ITSM'S HOTTEST TOPIC - OLLIE O'DONOGHUE

A  2016 SDI survey showed 62% of people have automation as their top priority.

DON'T TRAIN YOUR USERS TO BECOME PHISHING VICTIMS - STUART RANCE

A shocking number of cyber breaches start with phishing attacks. Best practice advice.

IT TRAINING SHIFTING TO PEOPLE AND AGILITY - CLAIRE AGUTTER 

Learning ITIL is still the main priority but BRM and DevOps are now hot topics.

GET MORE OUT OF YOUR INVESTMENT IN IT TRAINING - PAUL WILKINSON

When you send people on training what are your objectives? Will the business benefit?

FEATURED BLOGS, RECORDED PRESENTATIONS AND Hangouts

DEVOPS AND THE CRITICAL QUESTIONS - MARK SMALLEY

Understand the problems are you trying to solve and why you should 'Kill DevOps'.

AN ITSM HOLY GRAIL - HIGH LEVELS OF SELF-SERVICE ADOPTION  

Simon Johnson from Freshservice shares some SDI data and a success story. 

USING KANBAN BOARDS TO SUPPORT IT OPERATIONS - STUART RANCE

KANBAN boards are often used in software development, why not in Operations too?

TOP ITSM TIPS - LESSONS LEARNED FROM IT IN THE PARK - VAWNS MURPHY

Vawns from ITSM.tools reviews several presentations and the key take aways.

SELF SERVICE ADOPTION - THINK LIKE A GROWTH HACKER - VAWNS MURPHY

How do you get people to use your self service portal? Use marketing techniques!

THE CUSTOMER IS 'NOT' ALWAYS RIGHT - STUART RANCE

Distinguishing the difference between what people say and what they really need!

Below you will find links to blogs from a number of different resources. We will change the selection on a regular basis so come back and take a look or sign up for our email bulletin and we'll send you updates. You can find direct links to some of our favourite sites under the MORE... tab.