MIKE BEALE - TEAM ULTRA
Improving the customer experience was rated as the top goal for delegates at SITS
ROB ENGLAND AND JAMES GANDER
Claire Agutter hosts a hangout with special guests including the IT Skeptic.
A 2016 SDI survey showed 62% of people have automation as their top priority.
A shocking number of cyber breaches start with phishing attacks. Best practice advice.
Learning ITIL is still the main priority but BRM and DevOps are now hot topics.
When you send people on training what are your objectives? Will the business benefit?
Understand the problems are you trying to solve and why you should 'Kill DevOps'.
Simon Johnson from Freshservice shares some SDI data and a success story.
KANBAN boards are often used in software development, why not in Operations too?
Vawns from ITSM.tools reviews several presentations and the key take aways.
How do you get people to use your self service portal? Use marketing techniques!
Distinguishing the difference between what people say and what they really need!
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