Where's the value in CSI if It's not recognised?

Ian MacDonald - Edenfield IT Consulting

who cares if your siam agreement works?

William Hooper - Oareborough Consulting

PRESENTATIONS FROM IT IN THE PARK AND WHITEPAPERS

FUTUREPROOF YOUR IT SERVICE MANAGEMENT

Claire Agutter - ITSM Zone

effective major incident management teams

Andrew Peck - Vorto

Below you will find a selection of presentations which you are free to download. Please note that these are stored in Dropbox and as the files are quite large in some cases, may take a while to download. If you can't access Dropbox please contact us and we will try to get the file to you.

Convergence - linking itsm and brm

Tim Ingham - The University of Lincoln

More presentations and white papers coming soon

you can't manage what you can't see!

Allen Ensby - Vocalink

SWANSEA SWIFT SWITCH - a new service desk project

Jo Harley - Swansea City & County Council

SELF Service - going from good to awesome

Vawns Murphy - ITSM.tools

using marginal gains to improve service delivery

Ivor MacFarlane and Ian Stevens